Last week, we began a discussion on recent shifts in outsourcing and AI and how they're reimagining workflows in practice. Let's dive into how outsourcing helps your in-office team stay focused on each patient in front of them now.
You can find people locally, such as a former employee who has become a new parent and cannot physically return to the office but still wants to contribute. Perhaps even former employees who have moved away would be willing to work for you again remotely. Alternatively, you can look internationally where the cost benefits are often even more significant.
In our practice, we’ve successfully outsourced to the Philippines and countries in South America. Both regions offer English-speaking talent, but real-time collaboration with our South American team has a natural advantage because of time zones that align more closely with ours.
Outsourcing shines when it comes to repetitive but essential tasks that require time to ensure they are done right. In our office, we like to prep for appointments at least a week in advance. That means pulling authorizations, confirming insurance, identifying other family members who are due for care, and reaching out proactively. These are all critical pieces of the puzzle that don't necessarily need to be done on-site but need to be done well.
With the drop in costs and the rise of secure, user-friendly remote tools, outsourcing has never been more accessible—or more valuable. It’s about getting the right work done by the right people, wherever they are.
Next week, we’ll explore AI scribing tools and how they can benefit your practice.
