5 Key Takeaways

• 1

  Staff play a crucial role in diagnosing and treating dry eye disease (DED) from the patient's first visit to their follow-up.

• 2

  Front desk personnel can assist by answering patient inquiries and distributing dry eye questionnaires to aid in diagnosis.

• 3

  Optometric technicians can perform essential point-of-care testing to gather data for DED diagnosis and treatment.

• 4

  Scribes can support ODs by explaining treatment plans and at-home therapies, as well as assisting with Prior Authorization.

• 5

  Training staff on new specialty services can be achieved through meetings, pharmaceutical reps, and dedicated learning sessions.