5 Key Takeaways

• 1

  A well-executed patient handoff from optometrist to optician enhances patient compliance with prescribed eyewear.

• 2

  Patients equate long wait times with poor service, which can negatively impact their decision to purchase eyewear.

• 3

  Involving opticians during the exam process reinforces patient trust and clarifies prescriptions, improving customer service.

• 4

  Providing patients with their pupillary distance measurement fosters goodwill and encourages them to purchase eyewear in-office.

• 5

  Implementing effective handoff strategies can increase spectacle capture rates and build patient loyalty to the practice.