Clinical Scorecard: Staffing: Removing a Bad Apple
At a Glance
| Category | Detail |
|---|---|
| Condition | Employee Performance Management |
| Key Mechanisms | Identification of poor performance through clear protocols and documentation of behaviors. |
| Target Population | Practice owners/managers and their staff |
| Care Setting | Healthcare practices |
Key Highlights
- Establish clear protocols and expectations for employees upon hiring.
- Document problematic behaviors to identify trends and protect against wrongful termination claims.
- Address issues promptly to prevent negative impacts on team morale and patient care.
Guideline-Based Recommendations
Diagnosis
- Recognize red flags such as unreliability, excessive tardiness, and negative attitudes.
Management
- Conduct one-on-one meetings to discuss performance issues and set expectations.
Monitoring & Follow-up
- Track employee behaviors and complaints through documentation.
Risks
- Negativity and poor performance can lead to decreased team morale and poor patient care.
Patient & Prescribing Data
Not applicable
Timely removal of underperforming staff can enhance overall practice health.
Clinical Best Practices
- Review rules and policies with new hires and obtain their acknowledgment.
- Document all performance issues and discussions with employees.
- Act decisively to remove employees who do not improve after setting clear expectations.
References
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