Clinical Scorecard: The Paradigm Change of Getting Work Done, Part 2: Outsourcing

At a Glance

Key Highlights

• Outsourcing allows in-office teams to focus on direct patient care by delegating administrative tasks.
• Remote teams can be sourced locally, nationally, or internationally, with cost and time zone considerations.
• Tasks such as insurance authorizations, appointment prep, and proactive patient outreach are ideal for outsourcing.

Guideline-Based Recommendations

Diagnosis

Management

• Identify repetitive administrative tasks that do not require on-site presence.
• Consider outsourcing these tasks to remote workers, including former employees or international talent.
• Leverage secure, user-friendly remote tools to facilitate collaboration.

Monitoring & Follow-up

• Ensure timely completion of outsourced tasks such as insurance verification and patient outreach.
• Maintain real-time collaboration especially with teams in compatible time zones.

Risks

• Potential communication delays with international teams if time zones are not aligned.
• Need to ensure data security and compliance when outsourcing remotely.

Patient & Prescribing Data

Not applicable

Not applicable

Clinical Best Practices

• Prep for appointments at least one week in advance by outsourcing administrative tasks.
• Utilize former employees who prefer remote work to maintain team continuity.
• Choose outsourcing locations with language compatibility and favorable time zones for real-time collaboration.

References

• Contact for article author