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Optometric Management

Article

Training for Office Culture: How to Build a Team That Works (and Works Well Together)

Part 2: Training beyond tasks – building soft skills that define culture

By: Steve Vargo, OD
Optometric Management September 5, 2025

Clinical Scorecard: Training for Office Culture: How to Build a Team That Works (and Works Well Together)

At a Glance

CategoryDetail
ConditionOptometric Practice Culture
Key MechanismsFocus on soft skills training to enhance patient experience.
Target PopulationOptometry practice staff and new hires.
Care SettingOptometric practices.

Key Highlights

  • Soft skills define the patient experience in optometry practices.
  • Culture onboarding is essential for new hires to align with practice culture.
  • Old habits from previous roles can hinder integration into new practice culture.

Guideline-Based Recommendations

Diagnosis

    Management

    • Implement a structured soft skills training program for staff.

    Monitoring & Follow-up

      Risks

      • Failure to address cultural differences may lead to poor patient experiences.

      Patient & Prescribing Data

      Patients visiting optometry practices.

      Effective communication and positive attitudes are crucial for patient retention.

      Clinical Best Practices

      • Incorporate soft skills training into regular staff training sessions.
      • Address cultural differences during onboarding to prevent old habits from affecting practice.

      References