Training for Office Culture: How to Build a Team That Works (and Works Well Together)

Part 2: Training beyond tasks – building soft skills that define culture

By: Steve Vargo, OD

Optometric Management September 5, 2025

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Training in optometry should focus on soft skills to enhance patient experience, not just technical abilities.
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Culture onboarding is essential for new hires to align their behavior with the practice's desired culture.
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Old habits from previous roles can hinder new hires, making culture onboarding critical for success.
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Effective communication, behavior, and attitudes are key soft skills that influence patient retention.
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A structured approach to training soft skills can improve team dynamics and overall practice culture.

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