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Optometric Management

Article

Training for Office Culture: How to Build a Team That Works (and Works Well Together)

Part 2: Training beyond tasks – building soft skills that define culture

By: Steve Vargo, OD
Optometric Management September 5, 2025
Objective:

To emphasize the importance of training soft skills in optometry practices to enhance team culture and patient experience.

Key Findings:
  • Soft skills significantly impact patient experience and retention.
  • New hires may bring differing cultural habits that need to be addressed.
  • Effective training should include both operational and cultural elements.
Interpretation:

Focusing on soft skills during training can lead to improved patient satisfaction and a cohesive team environment.

Limitations:
  • The article does not provide specific examples of the 3-step process.
  • Limited discussion on measuring the effectiveness of soft skills training.
Conclusion:

Integrating soft skills training into practice management is essential for fostering a positive office culture and enhancing patient care.